Shipping information

All orders placed before 1:00PM will be shipped the same day (Monday to Friday).

For orders destined for European, our shipments are sent via Priority service or Colissimo service with La Poste and delivered directly to your mailbox within 5 to 7 working days.

Your order will be shipped discreetly in a plain envelope or neutral box, without advertising or mention of our company name.

The delivery times provided by Noir Satine online store are for informational purposes only and may vary depending on the destination. Noir Satine declines any responsibility for delays in delivery due to postal services or transportation means.

In the event of a delay in delivery compared to the announced timelines due to the carrier, the buyer should first contact his post office.

In cases of significant delays, the buyer should contact us by sending an email to contact@noirsatine.com. We will open an investigation file to locate your order.

Noir Satine disclaims any responsability for non-receipt of an order marked as "delivered" on the carrier website.

For any additional information, please do not hesitate to contact us by email at contact@noirsatine.com